Instructional Designer (IT) - Training - Information Services (1.0 FTE, Days)
Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 8477079
1.0 FTE, Days
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Instructional Designer works with management and operations to determine Epic training needs and goals, using a variety of educational media to design and develop state-of-the-art training programs for designated audiences. The Instructional Designer is responsible for analysis, design, development, implementation, and evaluation of training curriculum. The person in this position writes and edits instructional material such as Epic new hire training, train-the-trainer courses, tip sheets, how-to guides, and other documents for various Stanford Children's audiences. This person understands adult learning theory and is familiar with environment builds specific to assigned areas.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Creates simple, clear and effective communication and documentation. Explains complex topics in direct language that is engaging, to-the-point, and applicable to the delivery medium.
Schedules and conducts classroom, WebEx, blended, remote 1:1, and in-person 1:1 training. Rounds regularly throughout all Stanford Children's departments and practices to assess training needs and provide user support.
Manages a variety of training projects and drive to completion. Develop project timelines, identify milestones, barriers and dependencies. Allocates resources and establish deliverables. Identifies, collaborates with, and updates relevant stakeholders. Keeps project on track and mitigate obstacles, problems, and issues.
Participates in workflow and system optimization initiatives, as determined by management, to help the end users gain the expertise necessary for success.
Staffs the Clinical Service Desk phone line at least one day per week. Provides first call resolution for Epic how-to questions, transfer and escalate issues as appropriate, and document all transactions in IS ticketing system.
Develops scenario-based education, web-based micro learning, and video snippets to increase learner engagement and motivation.
Maintains and updates existing library of e-Learning materials. Coordinates with subject matter experts to validate training content and materials.
Researches, gathers data, and repurposes existing material as appropriate. Rewrites, summarizes, reorganizes, and enhances to create the most effective documents and performance support tools to meet business needs.
Creates and maintains document libraries on SharePoint and network drives. Maintains knowledge of copyright law and usage rights for written materials, images, etc.
Develops and conducts user evaluations to collect data on training effectiveness, including transfer and retention, and provide suggestions for improvements.
Captures and documents end-user issues to accurately assist in defining, troubleshooting, resolving, and escalating issues in collaboration with training and application team members.
Identifies additional training needs for end users as well as opportunities for system improvements, and communicates observations to training and application team members.
Participates in Master Train environment build, including creation of master patients, patient duplication, testing, and training environment prep.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Two (2) years of progressively responsible and directly related work experience
Additional Information: Epic HBPB Certification is desired
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to be sensitive to the needs of customers through the practice of quality service principles
Ability to communicate complex concepts in simple form to cross-functional departments or teams
Ability to lead teams and produce project results within schedule and budget
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to provide a high level of customer service and collaboration with various stakeholders
Ability to work effectively as a team player
Knowledge of workflows, computer systems and software used in functional area to include experience with assigned Epic Applications
Desire to cross-train in other functional areas of Epic EHR system.
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.