SHSMD Career Center

Voice Network Engineer - Senior

AdventHealth Information Technology

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

You Will Be Responsible For:

• Responsible for planning and implementing enterprise unified communications based projects.
• Responsible for leadership and training to lower level voice network engineers and technicians.
• Senior is responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools, etc.
• Assists in developing budgets (identification and recommendation of items), and procuring communications equipment and supplies.
• The Senior Engineer is responsible to assist in the development of company policies and procedures to support voice operations, security, and integrity.
• Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required.
• This position is responsible to work with all AHS-IS teams to insure proper design of the LAN, MAN and WAN voice and data networks.

KNOWLEDGE AND SKILLS REQUIRED:

• This position requires strong technical skills, strong interpersonal skills, and working knowledge of voice systems, networks, and applications.  .
• PC skills are required.
• Understanding of data networking.

EDUCATION AND EXPERIENCE REQUIRED:

• Cisco Call Managers
• Cisco Unity
• Cisco Contact Center
• Cisco Emergency Responder
• Nortel PBX and Call Pilot a plus

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• BA or BS in computer science
• CCNA, CCNA Voice

Summary:

Under general direction, manages the purchase, installation, and support of voice network communications, including voice servers, gateways, PBX switches, contact centers, vendor based services, handsets, voice mail, and support software systems.  Responsible for implementation, support, and maintenance of current and future enterprise voice network systems and applications.  Must be able to demonstrate strong knowledge of industry cabling and circuit types and techniques and to read and understand floor plans and blue prints. Works on complex problems where analysis of situation requires in-depth evaluation of various technical and non-technical factors.