SHSMD Career Center

Non Clinical Field Trainer – AdventHealth Centra Care

All the benefits and perks you need for you and your family:

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Excellent benefits, market-driven wages and career development opportunities.
• Opportunities for advancement as we expand our network across the nation.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday 8am-5pm

Location: Supporting all Centra Cares in Florida, North Carolina, and Kansas

The role you’ll contribute:

Under the direction of the Director of Operations and Education, our Non-Clinical Field Trainer provides training and mentoring for front-line, non-clinical, staff members. Supports on-going training by assisting with developing/nurturing mission-minded team members; implementing/sustaining registration best practices; and all other trainings geared to support and ensure excellent customer care and patient safety standards.  Assists Educators with training new staff in the home office and in the field (may require out of state travel).  Available to work shifts as needed in the centers when not training. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  Must be highly engaged in establishing the Centra Care Culture in new market regions.

The value you’ll bring to the team:

• Partners with system Educators and coordinates training schedules and training for new hires
• Support Educators with ongoing training for all front-end staff, to include but not limited to: System training, Customer Service training, Insurance training, report training, banking training, posting training, eligibility verification, reconciliation, etc. Onsite visits for ongoing training.
• Under the direction of the Education leader, monitors the new team members growth/development for the first 90 days.
• Assist with trainings to improve upfront collections, accuracy report, and other fiscal related goals impacted by front desk accuracy in registering patients
• Works with Educators to review registration errors and places action plans into place to assure steps are taken to eliminate any misunderstanding on how to input data into current system.

The expertise and experiences you’ll need to succeed:

• Minimum qualifications:
  • High school diploma or equivalent
  • 1 year of training experience in a healthcare environment
  • Must have a valid driver’s license and reliable form of transportation.
• Preferred qualifications: 
  • Associate or Bachelor’s Degree
  • Experience in adult learner education/teaching experience
  • Project Management experience