SHSMD Career Center

You.

You bring your body, mind, heart and spirit to your work as a Salesforce Program Manager.

Youâ™re generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve. 

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning. 

We.

Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.

Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.

Weâ™re proud of what we know, which includes how much there is to learn.

Your day.

As a Salesforce Program Manager, you need to know how to:

The Salesforce Program Manager will lead the Contact Center initiative, a high visibility and complex program across the system. You will build, manage and enhance the program built on Salesforce Health Cloud, including program coordination and development. Ensures program framework supports strategic, business or organizational objectives. As a Program Manager, you will partner with business owners to proactively identify opportunities, define scope and expected outcomes. This position requires top tier communication, organization, leadership experience, and flexibility in a fast paced environment with evolving priorities. Innovative thinking and creativity are expected.

• Participate in the strategic planning of the Contact Center agent desktop program built on Salesforce Health Cloud.


• Think creatively to assess problem statements and devise solutions that exceed expectations. Work with the stakeholders to understand the problem/need behind the request. Work to proactively identify opportunities.


• Consult with business owners as a trusted advisor to proactively build a program roadmap aligned with organizational strategies and plan for multi-phase project delivery.


• Proactively identify opportunities; organize, direct, plan and monitor the program.


• Manage program schedule and scope requirements, and standard project and change management practices.


• Monitor major risks across the program and coordinate timely and effective resolution to critical/escalated issues.


• Provide executive/stakeholder communication on major projects, program status, project resources and risk/issue mitigation. 


• Schedule program development work to ensure deadlines are met; report status weekly.


• Partner with our Enterprise Project Management Office and vendor, Salesforce, to understand available resources/best practices, attend training opportunities and networking events.


• Lead and direct the work of others. Oversee the work product and serves as a mentor to analysts as needed. 


• Build strong, collaborative relationships with stakeholders and technical teams. Partner with the program sponsors and steering committee members.


• Ensure IT and customer directors are involved and kept informed on all portfolio and program activities.


• Manage continuous improvement for program methodology and tools.


• Maintain enthusiasm and curiosity for new Salesforce technology and keep knowledge and skills up to date.


• Promote mission, vision, and values of SCL Health, and abide by service behavior standards.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

Knowledge, Skills, And Abilities:

• Strong knowledge of CRM platform development, configuration and management capabilities.


• Ability to effectively work independently and collaboratively with remote team members.


• Focus on innovation and developing creative approaches to address opportunities and challenges.


• Adaptability and flexibility to refocus efforts and continuously learn as needs change.


• Listens attentively to understand information provided by others.


• Keeps necessary people informed and up-to-date.


• Demonstrates effective presentation skills; projects credibility and poise.


• Develops all materials with target audience in mind.


• Ability to work in a fast paced, complex organization and meet deadlines.


• Ability to initiate and drive projects to completion with minimal guidance.


• Coordinate and work effectively with business partners.


• Ability to lead a matrixed team successfully to meet business objectives.

Required:

• Minimum of five (5) years of CRM experience

Preferred:

• Healthcare industry experience


• Experience with electronic medical record platforms, such as Epic


• Salesforce Health Cloud, Sales Cloud or Service Cloud experience 


• Experience interfacing with executive stakeholders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient with MS Office software, including Word, Excel and Project.


• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required


• Ability to work nights and/or weekends is required for identified positions

Your next move.

Now that you know more about being a Salesforce Program Manager on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.