SHSMD Career Center

The Department of Neurology is looking for a highly motivated System Support Analyst to join our team and provide and coordinate technical support to departmental users. The candidate will provide first line technical support, coordinate support with internal Help Desk and various Information System teams. In addition, the candidate will provide consultation for solutions of both hardware and software based on departmental user requirements and ensure the timely delivery of their related implementations.

• Committed to high standards of productivity
• Interpersonal, influencing and collaborative
• Able to write effective reports, instruction manuals and system documentation.
• Experienced in analyzing and identifying the strengths and weaknesses of options and exercising critical thinking, problem solving, and judgment skills.
• An individual with a track record of project completions on time and within budget or other constraints and past history of quality attention to detail.
• A good decision maker, with proven success of making timely decisions that keep the organization moving forward.
• Highly motivated and experienced to provide effective support.
• Able to manage and handle high-volume user requests.
• Capable of developing and maintaining strong user relationships.

• Provide remote and desk side support for all desktop computers, specialty computing devices and software used by the Neurology department at MSKCC, to include computing devices at our main campus and all remote campus facilities.
• Provide primary technical support for our neurophysiology systems including troubleshooting, installation, configuration and maintenance.
• Provide support and assistance to users on hardware, software, and networking issues.
• Troubleshoot reported problems and documents diagnostic steps for issues related to various software, computers systems and peripheral equipment.
• Conduct research to find solutions and implements the most appropriate solution. Work with hospital IT department and peers to resolve problems and raise issues.
• Follow-up with internal customers to ensure that technical needs have been met.
• Respond to all requests for assistance, giving special consideration to problems that affect patient care/treatment.
• Maintain accounts and profiles, network shares and users permissions to various software systems.
• Coordinate and assist with system related equipment deployments, refreshes, upgrades, updates.
• Coordinate with system stakeholders for system outages; such that software and hardware releases, bug fixes and/or operational improvements can be made.
• Perform server / system backup in accordance with enterprise backup policy and maintain application software as directed by department and hospital IT policies and procedures.

• 4-7 years of experience with LAN/WAN, Windows. Mac and desktop applications with knowledge of network essentials and concepts.
• Extensive experience troubleshooting and resolving desktop systems and peripheral equipment.
• Active Directory experience in the assignment of user permissions
• Excellent experience and working knowledge of Microsoft Office applications, desktops, mobile devices (laptops, tablets, smartphones) and related equipment.
• Knowledge and understanding of Microsoft Server, SQL Server and Citrix configurations
• Excellent communication skills, both written and verbal.
• MSP, MCSE and A+ Certification preferred.

Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility

We believe in communication, openness, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.

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