Details
Posted: 14-May-22
Location: Irving, Texas
Salary: Open
Categories:
Operations
DescriptionSummary:
The Director Corporate Communications, is responsible for enhancing the communication of CHRISTUS Health and engaging its Associates by working closely with the System Director of Communications & Public Affairs, senior executive staff, as well as other internal and external key constituencies for the system including, but not limited to, Advocacy, Change Management Corporate Services, Human Resources, Information Services, Marketing, etc.
The Director works collaboratively with the senior executive staff to create and deliver an executive communications strategy that aligns with the mission, vision and core values of CHRISTUS Health across all ministries. As the executive communications expert, the Director will translate complex issues into effective communication storytelling that not only identifies the target audience, but connects and resonates with them. They will work with senior executive staff to draft written communications, speeches and develop presentations, in each executive's unique style. The Director will coach senior executive leaders to think creatively and deliver authentically to a wide variety of stakeholders via a wide variety of channels.
The Director will lead internal communication efforts throughout the system. The Director develops strategy and materials to disseminate communication regarding change initiatives and projects. The Director plays a key role in change management, readying the system's Associates for changes in anything from benefits to process to policies to technology. It is the responsibility of the Director to maintain regular knowledge of channels utilized by ministries to ensure brand standards are followed, internal communication strategies can be developed, best practices are shared and materials produced at the system level can be utilized locally. The Director manages system-level Internal Communication Associate(s) and together, they gauge effectiveness of internal communication efforts by developing tools to measure reach, utilization and value. They also will oversee Associate culture within the health system's headquarters, which includes, but is not limited to, regular Associate activities.
- Work with executives to socialize change, with a particular focus on internal needs.
- Write and edit a variety of internal and external communications.
- Provide support of issue management, including but not limited to major announcement preparation and distribution of talking points, memos, key message points, fact sheets, videos and Q and A documents.
- Supervise Internal Communication Associate(s) to lead system-level internal communication efforts and CHRISTUS ministries on issue management, internal crisis communications and communication strategy.
- Gauge effectiveness of internal communication efforts by developing tools to measure reach, utilization and value.
- Seek opportunities to enhance existing channels, improve utilization and develop new platforms, with a significant focus on our internal communications platform, CHRISTUS Central.
- Work collaboratively with members of the system communications team and CHRISTUS Marketing/Communications Council to ensure that relevant content is disseminated effectively, consistently and clearly through appropriate system communication channels.
- Lead activity planning for CHRISTUS special events, including holiday functions, Associate outings and quarterly culture-building activities for system Associates.
- Lead planning, production, editorial and distribution responsibilities of system communication channels,
- Manage and maintain vendor relationships, as appropriate to responsibilities.
- Lead roll-out communications for system-wide events and initiatives, crafting communication plans and communication toolkits for program or project roll-outs across the system.
- Perform other duties as assigned.
Requirements:
- Bachelor's degree in communications, public relations, marketing, change management, or related field required.
- Experience working with diverse Associate groups and strong verbal and written communications skills to effectively reach a variety of audiences. Must have strong conceptual and analytical capabilities and a temperament conducive to being part of a results-oriented team.
- Experience leading change management/communication on large scale projects or change initiatives;
- Ability to use a computer for extended periods of time, including word processing, presentation, spreadsheet, social media and various graphics and video programs.
- Ability to work extended hours on occasion, including some weekends and evenings.
- Ability to travel occasionally.
- Ability to prioritize work.
- Ability to handle confidential information responsibly.
- Ability to work with little supervision, set priorities, create schedules and meet deadlines.
- Must be able to work rapidly, under pressure, and with frequent interruptions.
- Exceptional oral and written communications skills
- 10 years of experience in communications, change management, human resources or equivalent combination of education, training, and/or experience.
- 5-7+ years in a health care setting is strongly preferred but not required.
Work Type:
Full Time
