DescriptionSummary:The Member Services Manager should possess strong supervisory/leadership skills including planning, organizing, directing, and coordinating the activities of Providers, Member Advocacy and Customer Service. Requirements include a thorough understanding of the US Family Health Plan, Health Insurance Exchange and Medicare benefit structure, program Manuals, and Policies and Procedures of the Health Plan. Must display good communication and conflict resolution skills, display an abiding empathy for members. Must be able to maintain a customer first attitude, resolving member issues within the structure and framework for program administration and in compliance with regulatory considerations. Must also be able to develop and manag
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