Oversight of Phlebotomy Team to ensure all staff is working optimally to provide efficiency in collection and processing of all Lab specimens. Works closely with Lab Director, Manager and Supervisors in administration of supervision of Phlebotomy. Prepares Phlebotomy Schedule to provide adequate staffing to lab service areas with care to be with in Benefis Productivity Standards. Make necessary adjustment to schedule as situations arise each day. Provides oversight of Specimen Processing. Make assignments of qualified Lab Assistants for coverage for the entire organization including the Phlebotomy Coordinator themselves. Performs venipunctures and capillary collection competently and expediently with as little discomfort to patient as possible. This service will encompass all duty locations according to the laboratory's needs, or any site indicated by the Laboratory Director, Manager or Supervisors. Has thorough knowledge of test requirements, specimen processing, archival, and waived point of care testing. Can also service customers as a receptionist for the Laboratory, greeting, and providing patient/family education. Maintains knowledge of Laboratory computer system in the registration process, collection, receipt, and cancellation of specimens. Promotes positive public and departmental relations. With proper orientation and supervision, can assist in the technical areas, as defined by Department Supervisors and/ or Laboratory Manager.
DUTIES AND RESPONSIBILITIES:
Oversight of Phlebotomy Team to ensure all staff is working optimally to provide efficiency in collection and processing of all Lab specimens
Prepares Phlebotomy Schedule to provide adequate staffing to lab service areas with care to be with in Benefis Productivity Standards.
Consistently draws blood successfully from all age groups that promote accuracy and precision in patient testing.
Can speak to and understand the specimen requirements for Laboratory tests. Knowledgeable of which color top tube and volume of blood needed and special time and temperature dependent requirements.
Assist Laboratory Director, Manager and Supervisors with all phases of administrative work at the discretion of the Director.
Demonstrates maturity and accountability in serving all and accountability in serving all customers. Complies with organizational policies, procedures and practices.
Delegates appropriate responsibilities to promote smooth operation of the department and positive growth of associate's work experience.
Interacts well with patients and with physicians. Cooperates with other professionals both inside and outside the lab. Consistently maintains a cheerful professional manner. Makes suggestions in a positive tactful manner.
Can properly demonstrate acceptable contamination rate for drawing blood cultures, based on following proper collection procedure.
Adheres to the strict criteria when performing Patient Identification - comparing, at the chair or bedside, patient information on the requisition to the in-patient's identification band, using 2 identifiers and verbal confirmation, before venipuncture is performed. For outpatients, two identifiers are maintained by asking patient to verbalize these items and comparing to the printed requisition.
Displays courteous, professional manner towards patients, co-workers, nursing and medical staff at all times.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Maintains patient confidentiality at all times.
Labels and records all collection tubes with correct requisition label, along with date, time and initials.
Follows proper hand hygiene, in addition to standard universal and isolation precautions.
Knowledge of computer tasks such as collection batches, un-received specimen lists, add-ons, cancellations
Regularly prints, reviews, and takes actions on outstanding specimen reports.
Participates in Quality Improvement as it applies to Specimen Collections.
Disposes all sharps in a rigid biohazard container. Cleans and supplies phlebotomy trays. Maintains clean and organized work areas. Orders supplies when needed. Assists with stocking all laboratory supplies.
Requires minimal supervision in performance of job duties, handles direct inquiries to the appropriate Lab departments.
Completes duties in a time efficient manner, knows how to prioritize STAT orders, ASAP orders, timed draws and trauma protocol. Knowledge of communication avenues, such as trauma pagers, and use of Vocera paging system.
Seeks guidance and direction from Technologists, Supervisors and Lab Manager as necessary.
Is responsible for and involved in the training and mentorship of new employees and students.
Demonstrates the value of team concept on a consistent basis.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Assists Clinical Laboratory Scientists, receiving and triaging specimens to the proper work areas.
When assigned, can assist in the send out area, aliquoting and shipping specimens.
Follows policies and procedures for the Clinical Laboratory and the hospital.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
High school graduate or equivalent.
Phlebotomy experience required.
Phlebotomy certification or Medical Secretary Certification preferred.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ a...nd ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.