SHSMD Career Center

Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Your Role

Reporting to the Senior Manager, Strategy Design, on the Strategy, Planning, and Operations team, the Principal is responsible for providing thought leadership to business leaders across Health Solutions to address ambiguous problems and opportunities through internal strategy design engagements. This role will serve as a change agent, leveraging a consistent and disciplined approach to the design of dynamic yet enduring strategies.

Your Work

In this role, you will:

• Lead and facilitate complex multi-disciplinary strategy design sessions with internal / external stakeholders; inspire a holistic, repeatable approach to designing strategy
• Lead/organize/support interviews, workshops or focus groups to better understand what stakeholders want and expect; coordinate the customer enablement process from discovery through ideation 
• Uncover and translate consumer, technology, innovation ecosystems and business insights into actionable end-to-end product strategies and experience strategies
• Develop compelling value propositions, key user scenarios, and frameworks to communicate strategic directions
• Provide a strategic lens within projects that includes consideration of the product/service portfolio, long-term roadmap, and user, tech and business cases; advocate for insight-driven approaches to design; share knowledge and best practices with teams across the enterprise 
• Build consensus with teams inside and outside of Health Solutions by leveraging your expertise in communication and storytelling
• Leverage market, external, and industry insights to identify opportunities, make strategic recommendations, and inform strategy development
• Collaborate with other business partners to constantly find new ways to develop and align scalable and sustainable product/service strategies
• Collaborate with enterprise strategy team to ensure strategic direction of projects/programs within Health Solutions aligns with enterprise-wide objectives & key results
• Lead teams through strategic changes and obtain positive results while driving business improvements. Develop highly professional content-driven assets like decks, documents, spreadsheets, etc. to communicate & support findings
• Partner with and provide strategic advice and support to leadership on matters relating to Health Solutions strategic goals, initiatives and structure