Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time, Monday – Friday
The role you’ll contribute:
This position will be responsible for the day-to-day execution of Service Management processes. The ITSM SACM Analyst Intermediate role will work to ensure governance with SACM processes and maintain the quality of data in the Configuration Management Database (CDMB) to provide reliable data for other ITSM processes and organization.
The value you’ll bring to the team:
Adheres to the service management processes when executing the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident).
Acts as liaison between process owners, managers and users to validate process improvement opportunities.
Ensures all parties understand ownership and accountability between service management supporting teams.
Provides training on service management processes and tools.
Stays current with emerging trends in service management, proposing and developing plans to further the function.
Mentors other team members who may be less experienced in service management area in meeting various business needs.
Assists in facilitating and promoting organizational change.
Acts as SME with teams to design test plans and functional test cases.
Coordinates appropriate testing with end users.
Identifies and documents risks, issues and works with teams to develop mitigation strategies.
Audit and maintain all relevant Service Management documentation.
Provide management reports summarizing process compliance.
Collaborate with peers in key process areas (e.g., change, event, problem, and incident).
Continual Service Improvement (CSI).
Enable and support the SACM process with focus on data integrity and accuracy
Assist in the development of ROI calculation to show value of SACM (ITAM) for Hardware rationalization, SAM reconciliation, and security policies
Own and maintain the accuracy of the Configuration Management Database (CMDB)
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.