Customer Service Advocate I - Community Health Choice
Harris Health System
Location: Houston, Texas
Type: Full Time
Internal Number: 159900
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member's calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines.
MINIMUM QUALIFICATIONS: 1. Education/Specialized Training/Licensure: High School Diploma or GED equivalent 2. Work Experience (Years and Area): One (1) year member/customer service experience in a call center or in a face to face setting.
SPECIAL REQUIREMENTS: 1. Communication Skills: Bilingual Skills Required: Languages: Spanish/Vietnamese Writing /Composing Correspondence / Reports
2. Other Skills: Analytical Research Statistical P.C. MS Word
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.