Application Specialist (Cardiovascular), Heart Institute - FT/Days (8hr)
MemorialCare Health System
Location: Fountain Valley, California
Internal Number: ORA003379
This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
The Application Specialist, Cardiovascular works with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for Cardiology related software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas with a heavy focus on Cardiology. This includes helping to understand, change, and improve business/clinical workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications. They maintain the role of IS liaison to our Memorial Heart and Vascular Institute (MHVI) and potentially other assigned departments, helping to facilitate resolution of onsite requests and problems, as well as to ensure end user/management customer satisfaction.
The Application Specialist, Cardiovascular role places a strong emphasis on project leadership as it pertains to upgrades, net-new implementations, and being the subject matter expert (SME) for Cardiology. They participate in all types of projects, providing oversight and guidance needed for IS related projects. The position applies a broad knowledge level of healthcare Information Technology (IT) principles, best practices, and an in-depth understanding of Cardiology workflows to complete moderate to highly complex and multi-faceted assignments. They address escalated requests, and projects requiring critical thinking skills and ingenuity. The position helps implement and administer highly visible Cardiology applications and core systems that are both multi-faceted and robust, to meet the needs of Orange Coast Medical Centers end-users while seeking opportunities to optimize internal processes and standards. They must demonstrate strong interpersonal skills in working regularly with co-workers, other IS teams, end users, department managers, vendors, and senior and executive IT leadership.
Essential Functions and Responsibilities of the Job
Lead project management operations, disaster recovery, and business continuity.
Assist with oversight of leading escalated requests and providing reports to leadership.
Manage upgrades and net-new implementation initiatives.
Lead collaboration within and across Enterprise IS teams.
Strategize prioritization and overall operations related to assigned areas and embedded systems.
Assist with the completion of requests for scoping, and business plans related to ancillary applications and core systems of assigned service lines and departments.
Maintain strong working relationships with end users and department leaders to assist with workflow analysis and business needs requiring Application System services.
Work independently with client and IS resources to identify and define project requirements, scope, and objectives. Ensure that both client and IS teams’ needs are met as projects evolve, monitors project progress, handles issues that arise, and communicates regularly.
Apply system knowledge to improve operational workflows, streamline processes, and support strategies. Assists leadership with identifying gaps in Orange Coast Medical Centers guidelines, policies and procedures, and with optimizing processes.
Essential Job Outcomes
Leads project management operations, disaster recovery, and business continuity including the oversight and prioritization of active, and in-queue initiatives while managing individual assignments. When necessary, assists with troubleshooting, downtimes, and user related IT problems for assigned areas. Shares responsibility to ensure production Cardiology applications are accessible, fully functional, and optimally configured.
Manages Cardiology upgrades and net-new implementation initiatives.
Strategizes prioritization and overall operations related to assigned areas and embedded Cardiology systems. Makes recommendations, and escalates requests, and projects requiring greater creativity to peers, lead resources, and provides reports to leadership.
Assists with the completion of requests for scoping, and business plans related to clinical and ancillary applications and core systems of our MHVI and other assigned service lines and departments.
Leads collaboration within and across Enterprise IS teams. Maintains strong working relationships with end users and department leaders to assist with workflow analysis and business needs requiring IT services, LEAN initiatives, and IT process improvement activities.
Ensures that both client and IS teams’ needs are met as projects evolve, monitors project progress, handles issues that arise, and communicates regularly on project developments to relevant participants in efforts to maintain overall visibility.
Works independently with client and IS resources to identify and define project requirements, scope, and objectives.
Assists leadership with identifying gaps in Orange Coast Medical Centers guidelines, policies and procedures, and with optimizing processes. Applies in-depth knowledge of operations, expertise from training and/or certifications, to assist with assessment, development and support of workflows for Orange Coast Medical Center systems and equipment.
Provides and routinely maintains accurate documentation of current-state functionality and specifications. Develops training materials and in-service documents for staff and end-users.
Develops testing scenarios from a detailed understanding of reliant workflows to utilize for regression testing