POSITION SUMMARY:
The Health Information Services Team Leader is responsible for assisting the Patient Center Manager with the management of the centralized health information services department which includes support for day to day health information of clinical Next Gen Document Management system. Key department functions includes scanning & importing documents from the My Fax system, other technologies, and transferring CMC data to other health providers and patients as needed. Also is responsible for preserving CMC historic paper patient records and appropriate disposal.
SPECIFIC DUTIES:
- Participates in interviews for health information services positions.
- Schedules and assigns specific duties to health information services staff performing daily functions in health information and monitors for consistency and completion.
- Collaborates with department manager by providing employee work performance feedback, so the department manager can complete performance evaluations and/or address disciplinary problems.
- Assists health information staff with problems and questions related to job duties.
- Prioritizes sorts of incoming scanning from clinics.
- Monitors Scanning and imports incoming clinical documentation into Electronic Health Records in a timely manner.
- Monitors sending of Documents and or Tasks to PAQ( Provider Approval Queue) to the Provider or Care Team.
- Monitors HIE Document Assignment or Reassignment.
- Monitors & researches and matches unmatched documents to the appropriate provider in the Next Gen Rosetta Tank.
- Monitors Inventories of paper charts as requested & Disposals.
- Monitors process of Authorization of Release of Health Information.
- Conduct quality & Productivity Audits.
- Participates in meetings as required.
- Assists other personnel matters as needed.
- Assists with time and attendance administration.
- Fills in to complete Health Information Representative functions as needed
- Performs other duties as assigned
PERFORMANCE REQUIREMENTS:
Knowledge, Skills and Abilities
- Ability to work well and concentrate in a busy office setting
- Ability to file (both alphabetically and numerically) with an outstanding degree of accuracy
- Ability to follow directions well without constant supervision
- Ability to establish and maintain effective working relationships with patients, employees
- And the public
- Ability to communicate clearly
- Ability to pay close attention to detail
- Listens skillfully and displays a willingness and ability to acknowledge the needs,
expectations and values of others through the use of reflective listening and empathy
conveyance. Responds to needs in ways that are helpful and beyond expectation.
- Communicate effectively by using welcoming words, proper tone of voice, appropriate
body language, eye contact and smiling with every interaction.
- Ability to provide excellent customer service that is reflective of a culture that values
trust and respect.
PHYSICAL REQUIREMENTS:
- Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels).
- Must be able to hear on the phone and those who are served in-person, and speak
clearly in order to communicate information to clients and staff.
- Must have vision with or without lenses that are adequate to read memos, a
computer screen, personnel forms and clinical and administrative documents.
- Must have high manual dexterity.
- Must be able to reach above the shoulder level to work, must be able to bend,
squat and sit, stand, stoop, crouch, reach, kneel, twist/turn, do fingering and feeling.
WORK ENVIRONMENT:
Work is performed in medical records, clinic, and other offices within a clinical setting
Involves interaction with others which may be constant and interruptive
Work may be stressful at times
