IT Desktop Engineer-Remote - (Brentwood, Tennessee, United States)
Location: Brentwood, Tennessee
Internal Number: 31351206560
Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a IT Desktop Engineer to join our team remotely.
About the role: This team member is responsible for resolving information technology related issues and troubleshooting technical problems for the organization. This role requires high quality customer service to the organization’s internal customers.
Responsible for providing support to corporate and field employees regarding software issues, hardware issues, Microsoft applications, etc.; scheduling maintenance technicians when needed (85%).
Installing and setting up equipment and hardware/software for new and existing employees; performing upgrades when necessary (5%).
Responsible for ensuring the proper handling and maintenance of damaged equipment performing repairs if feasible (5%).
Providing phone support and providing on-call support when necessary (5%).
Performs other responsibilities as assigned (5%).
Associate’s degree in Computer Science or related; or equitable work experience.
Two (2) to four (4) years of experience in a technical support role.
Ability to function in a fast paced, multi-tasking environment.
Ability to support a multi-site organization is a plus.
Positive customer relations/service skills.
Demonstrated strong organizational, interpersonal and communication skills.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Compensation is between $50,000 to $70,000 annually. Premise offers a comprehensive benefits package to all full-time team members including Medical, Dental, Vision, 401K, Paid Time Off, Paid Holidays, annual CEU/CME allowance, and Tuition Reimbursement. Benefits offered to part-time team members include 401K, Paid Time Off, Paid Holidays and annual CEU/CME allowance. PRN team members may also enroll in 401K.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process. *Except where a reasonable medical or religious accommodation can be granted.