Sr. Manager, Customer Service and Self-Pay (On-Site)
Location: Los Angeles/CA/USA
Required Education: High School
Internal Number: 20842
Take on an important role with a world-class healthcare leader. Help ensure the financial efficiency of a dynamic, complex organization. Take your professional expertise to the next level. UCan do all this and more at UCLA Health.
In this key position, you will handle and oversee guarantor billing/collections, customer service, pre-collect/bad debt vendor management, charity care management and credit/refund processing. This will involve taking overall responsibility for improving processes between internal information technology departments and the electronic claims payment systems. You will:
·Address and fix problem areas that decrease/hinder efficiencies
·Make recommendations for improving technologies, processes, etc.
·Strive to increase collections at a reduced cost
·Monitor and control relevant budget items
·Install and maintain controls mandated by audits
·Manage and develop supervisors as direct reports
·Manage and train a staff of 25 – 35
·Ensure timely and accurate handling and management of self-pay refunds
·Deliver timely resolution of patient credit balances
·Ensure full compliance with all local, county, state, federal and contractual regulations
·Maintain the account escalation process for resolving difficult accounts
We’re seeking a detail-oriented, self-directed, customer-focused professional with:
·Bachelor’s degree preferred
·Three or more years of managerial experience
·Experience managing self-pay accounts receivable
·Exceptional communication skills
·Proven expertise in call center management
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles’ trusted provider of exceptional, compassionate patient care. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.