The Ag Worker Health Services Coordinator will act as a liaison between Community Medical Centers and agriculture worker communities and organizations serving Ag workers across Community Medical Center's service area. Responsibilities include the development of collaborative partnerships, coordination of outreach activities, social media and communication tools, and working collaboratively with CMC Clinical team to ensure CMC clinical programs effectively meet the needs of agricultural workers.
SPECIFIC DUTIES:
Ag Worker Health Services Coordinator
- Facilitate projects and initiatives relevant to Ag Worker Health Services
- Develop, and maintain collaborative relationships with service area organizations serving the Ag Worker Community such as El Concilio, Catholic Charities )etc.
- Develop and support an internal CMC Ag Worker Advisory Committee composed of both clinical, program staff and CMC Board Member representation. Advisory Committee will identify and address health equity priorities in the Ag Worker population.
- Work collaboratively with Health Education, Outreach and Enrollment staff to ensure services are culturally and linguistically appropriate for Ag Worker populations.
- Ensure CMC programs are available and known to Ag Workers
- Pilots and evaluates variety of Ag worker engagement strategies
- Identifies and seeks to reduce barriers to care and programs
- Coordinates patient satisfaction focus groups
- Educates patients on patient portal
- Participates in organizational and external meetings as required
- Travels as needed to different sites as assigned
- Performs other tasks as assigned
PERFORMANCE REQUIREMENTS:
Knowledge, Skills and Abilities
- Knowledge of business office procedures
- Knowledge of Excel (Intermediate; proficient experience preferred)
- Skill in operating computer, photocopy and facsimile (FAX) machine
- Ability to establish and maintain effective working relationships with patients, employees, and the public
- Listens skillfully and displays a willingness and ability to acknowledge the needs, expectations and values of others through the use of reflective listening and empathy conveyance; responds to needs in ways that are helpful and beyond expectation.
- Communicate effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling with every interaction.
- Ability to provide excellent customer service that is reflective of a culture that values trust and respect.
TYPICAL PHYSICAL DEMANDS:
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 35 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a computer, calculator, telephone, copier, and such other office equipment as necessary. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
TYPICAL WORKING CONDITIONS:
Work performed in reception, medical records, and cashier areas. Involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Frequent exposure to communicable diseases, toxic substances and other conditions common to a clinic environment.
CMC is an Equal Opportunity Employer and complies fully with the American's With Disabilities Act. CMC supports the "Community Health Center Veterans Hiring Challenge" and encourages military veterans to apply.
