Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? ChristianaCare is currently seeking an experienced Senior Application Analyst for our Patient Financial Services. Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.
Responsible for software implementations, upgrades, configuration and support of multiple Patient Financial Services (PFS) computer applications with the major focus on Projects, Operational Readiness and Operations work. This includes coordinating all aspects of sustaining applications in our technical environment. Emphasis for this position will be on medium to complex applications. Works as part of the Information Technology team to resolve application problems and support operations of assigned software. Uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Work with a team of IT and end-user professionals in the ongoing development and support of business systems. Perform Operational Readiness duties on PFS applications via on call rotation. Play a lead role in such efforts.
Utilize business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value to the business.
Work with the customer to identify, prioritize, and schedule enhancements and problem resolution. Assess and implement requests for enhancements utilizing vendor supplied application tools and/or standard desktop tools supported by Christiana Care.
Maintain strong communications with Project Leader/Manager/Team Leader as well as other team/staff members, end-users and vendors to ensure a productive and cooperative environment. Communications will be at a professional level.
Knowledge of patient accounting from a hospital and physician perspective as well as scheduling, patient access, revenue cycle, billing, claims processing, document management, and reporting highly desirable.
Demonstrated understanding of interface concepts and support needs.
General understanding of billing regulations from both the hospital and physician perspectives, preferred.
Strong workflow and data flow analysis skills, strong problem solving skills and able to acquire a working knowledge of departmental operations are required.
Demonstrated ability to use a variety of technology-based tools and techniques. Candidate will be self-motivated to learn and apply current technical facilities as they become available and implemented.
Must be a committed, enthusiastic team player, with a focus on customer satisfaction.
Must possess strong interpersonal communications skills. Must have the ability to work constructively with customers under adverse situations. Ability to handle difficult situations with people in meetings is required.
Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.
Proven ability to manage vendor relationships.
Must be able to work in a dynamic and changing user environment and be committed to corporate IT standards.
Must be able to handle multiple challenges
Knowledge of Change Control and ITIL Processes
Experience developing solutions for automation purposes.
Additional knowledge of administrative systems and software applications including MS Office, MS Project, and MS Visio
Experience and knowledge of the Microsoft technologies in a large enterprise environment is preferred.
Experience and knowledge of client/server technologies in a corporate network environment is preferred.
On call rotation required - may include holidays and weekend.
Preferred Soarian Financials Experience
General Application functionality
Reports and Cubes
SOA concepts (understanding of the use of and implementing web services)
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.