Become a member of a high-paced and rewarding healthcare IT team supporting the enterprise Electronic Health Records System (Cerner Millennium/EHR) for Christiana Care Health System. As a member of the System Managed Services Team (SMST) specializing in the front and back-end support aspects of the application, you will specialize in supporting the application and implementing new products in our EHR environment. You will work closely with internal teams and the vendor to implement changes in a controlled manner and maximizing availability at all times. The SMST is exposed to all technical components of the nth tier Millennium Application Suite and is responsible for providing the most stable robust environment for all hospital EHR system customers.
Ensure maximum availability and seamless integration support of Cerner Millennium and 3rd party applications with the CCHS clinical desktop and server infrastructure. Work with Cerner Consulting teams to ensure proper implementation and support structures are in place. This person ensures PowerChart is functional with Imprivata single-sign-on and MFA authentication methods as well as managing other integration points in the Millennium system. Experience troubleshooting Citrix, CareAware components, and Millennium solutions is key to success for this position. Technical proficiency with multiple aspects of desktop computing and excellent communication and organizational skills are a must for the candidate. Implementing new technology and participating on project implementation teams is also a key function of this position.
Skills Required for this position
High proficiency in Microsoft Operating Systems and MS Office productivity tools
Experience supporting applications running on Citrix and virtual servers
Excellent problem-solving skills
Thorough working knowledge of DNS and networking concepts.
Develop and modify system diagrams and thorough documentation for solutions implemented.
Energetic approach to problem solving, desire to reverse engineer computing solutions, and willing to expand knowledge to all aspects of support for the Cerner Millennium System.
Participate in the on-call duties in a weekly rotation once every 4 weeks.
Ability to plan, organize and engage others to execute changes to the Cerner Millennium System
Communicate and collaborate with highly skilled IT personnel on immediate and IT teams across the organization.
At least 5 years Healthcare IT experience in a Cerner Millennium environment
Primary Duties of this position
Support the Christiana Care general clinical workstation workflows to meet the requirements of our providers and nursing staff.
Troubleshoot access issues, application performance, individual components that make up the wider system.
Provide operational on-call support for the System Managed Services Team
Plan, manage and implement production changes using best practices
Assist others on the team collaboratively to solve complex issues.
Work with vendor and coordinating small initiatives to implement changes/improvements in the system.
Participate as a member of a larger project team to implement new solutions to the Cerner Millennium environment.
Act as a consultant for integrations of 3rd party products into the Cerner Millennium environment.
Stay ahead of rapidly evolving technologies and interface the various system components to produce effective and efficient solutions.
Provide 2nd and 3rd level technical support duties.
Skills desired but not required for this position
Prior experience with Cerner Applications suite, including CareAware
Basic understanding of Cerner Millennium package management, installation, and implementation.
Knowledge of Unix, Unix shell scripting, and the VI editor
Basic knowledge of ANSI SQL
Familiarity with ITIL best practices.
Knowledge of and appreciation for computer security best practices
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.