SHSMD Career Center

Description

SUBFUNCTION DEFINITION: Analyzing, implementing and maintaining computer-based systems for the department/division and supporting organization-wide systems. Utilize technical knowledge to provide on-going support.

CCHMC SALARY GRADE:8

REPRESENTATIVE RESPONSIBILITIES

???Manage Customer/Vendor Relationships
Build and maintain positive relationships.

???Analysis
Respond to system related requests from the department/division. Maintain issues log and troubleshooting guide. Document issue resolution. Work with department/division to understand reporting needs. Prepare statistical summaries and reports. Develop reports through efficient use of various tools available. Run reports as needed by the department/division. May maintain department/division web site.

???Technical Support
Serve as liaison between the department and Information Services. Participate in the execution of test scripts to validate systems implementations and modifications. May maintain system data and tables.

???Process Improvement
Document business processes. Improve efficiency of department/division processes and software.

???Design and Development
Support technical solutions that will increase the efficiency of the department/division. Understand the downstream impact of changes in technology. Assist in the preparation of user documentation for department/division systems, including training manuals. Assist with and conduct training as needed.

Qualifications

EDUCATION/EXPERIENCE

Required:
???Bachelor's degree in a related field
???3-5 years of work experience in a related job discipline OR equivalent combination of education and experience

Preferred:

*Experience trouble-shooting software/IT issues