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University of Iowa Health Care

Iowa City, Iowa

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AdventHealth

Orlando, Florida

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CHRISTUS Health

Santa fe, New Mexico

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CHRISTUS Health

Santa fe, New Mexico

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North Kansas City Hospital

North Kansas City, Missouri

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ScionHealth

Bossier City, Louisiana

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University of Maryland Medical System

Linthicum Heights, Maryland

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CHRISTUS Health

Irving, Texas

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Baylor Scott & White Health

Dallas, Texas

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St. Luke's Health System

Boise, Idaho

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AdventHealth

Altamonte Springs, Florida

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St. Luke's Health System

Boise, Idaho

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Fred Hutchinson Cancer Center

Seattle, Washington

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AdventHealth

Tampa, Florida

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St. Luke's Health System

Boise, Idaho

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Northeast Georgia Health System

Gainesville, Georgia

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Akron Children's

Akron, Ohio

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University of Maryland Medical System

Baltimore, Maryland

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Duke University Health System

Durham, North Carolina

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Yuma Regional Medical Center

Yuma, Arizona

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Baylor Scott & White Health

Remote,

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Children's Minnesota

St. Paul, Minnesota

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Logan Memorial Hospital

Russellville, Kentucky

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Member Services Representative Lead
DescriptionSummary:This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan.Assists in training new Member Services Representatives on job specific roles and responsibilitiesHandles escalated callsServes as floor and general supervisor; directing phone flow and taking representative questions to help with call managementDelegates work to Representatives as neededMonitors Representatives for quality and training purposesHandles system emergencies with direction from IT department and/or appropriate vendorAssists with Represe


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