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The George Washington University Hospital Logo
The George Washington University Hospital

Washington, D.C.

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Yuma Regional Medical Center

Yuma, Arizona

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Yuma Regional Medical Center

Yuma, Arizona

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Benefis Health System

Great Falls, Montana

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Benefis Health System

Great Falls, Montana

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The George Washington University Hospital

Washington, D.C.

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CHRISTUS Health

Irving, Texas

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Duke University Health System

Durham, North Carolina

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CHRISTUS Health

Irving, Texas

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Yuma Regional Medical Center

Yuma, Arizona

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Benefis Health System

Great Falls, Montana

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CHRISTUS Health

Shreveport, Louisiana

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Baylor Scott & White Health

Dallas, Texas

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BJC HealthCare

Saint Louis, Missouri

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Akron Children's Hospital

Akron, Ohio

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Yuma Regional Medical Center

Yuma, Arizona

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Help Desk Analyst I
Position SummaryThe role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Children’s staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Phoenix Children’s network supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to Tier II support. This position will report to the IT Manager of Customer Service.


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