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Agent Support Representative (Hybrid- FT phone position)
JOB SUMMARYWorks directly with sales staff and General Agency/Field Marketing Organizations (GA/FMO) and other departments to deliver the day-to-day operations of certification requirements for all lines of business.ESSENTIAL FUNCTIONS OF THE ROLECompletes onboarding of new sales agents. Processes new onboarding requests and maintains existing certification requirements to include licensing, Texas Department of Insurance (TDI) appointments and product training.Receives, reviews and processes appropriate legal contract documents for Texas Department of Insurance (TDI) appointments within expected standard turnaround.Responds to and resolves multi-system access issues via phone, onboarding systems, email, fax and mail.
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