Patient Service Specialist
Walk In Clinic, Cool Springs
Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.
- Monday - Friday 7:30 AM - 7:30 PM
- (Rotating Weekends) Saturday - Sunday 8:00 AM - 5:00 PM
High School Diploma or GED (or equivalent experience) and 1 year relevant experience
Vanderbilt's Walk-In Clinics are a part of a growing number of Vanderbilt Clinics also open in Belcourt, Melrose, Brentwood, Bellevue, Belle Meade, Cools Springs, Franklin, Hendersonville, Nolensville, Mt. Juliet, Pleasant View, and Spring Hill. These clinics provide high quality health care services in a location convenient for many. Board-certified Vanderbilt physicians or nurse practitioners are always on site, and no appointments are necessary. We offer advanced services such as EKG, lab and X-rays, with immediate results.
The Vanderbilt Walk-In Clinic saves patients' time and possibly a trip to the Emergency Room. The clinics take care of common illnesses and minor injuries, including allergies, infections, sore throats, and stomach bugs. Screening, testing and preventative services available include breathing treatments, drug screenings, EKGs, lab testing, pregnancy testing, TB skin testing, vaccinations, and X-rays. Physicals needed for adoptions, camps, or sports, the Department of Transportation and pre-employment are also offered.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
- Conducts patient check-in and check-out.
- Coordinates any follow-up appointments or procedures required for patient.
- Schedules appointments, procedures or surgery through clinical communication or direct request.
- Provides positive first impressions utilizing customer service skills.
- Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.