SHSMD Career Center
Houston, Texas
Houston, Texas
Nationwide
Brentwood, Tennessee
Posted: 11-Mar-23
Location: Dallas, Texas
Salary: Open
Categories:
Internal Number: 23005561
***Location will be Temple, Texas
The Epic Learning Analyst II helps the accomplishments of Baylor Scott & White Health’s strategic goals by providing support to providers in Epic Best Practices, developing and implementing Epic training programs using various media. The Epic Learning Analyst II is required to have multitude of skills and knowledge that includes training, adult learning principles, Epic system applications, learning management systems. You partner with multiple teams that include, but not limited to IS, Clinical Informatics and Quality. You perform the research and recommendations for best practice tools in Epic and resolution of problems within EpicCare Ambulatory software for providers. You work to create a learning pathway for providers to enhance their proficiency and improve their work lives at BSWH.
ESSENTIAL FUNCTIONS OF THE ROLE
- Effectively provide onsite help when requested, upgrade help and ongoing Epic application help and optimization.
- Serve as liaison between Epic end users, IS project team members and other IS resources as required.
- Examine the effectiveness of Epic training programs against stated learning goals and modify training program to address opportunities for improvement.
- Train, mentor and provide performance feedback to providers and super-users with respect to the associated Epic application.
- Plans, designs, develops, implements and delivers customized Epic learning solutions and learning technology solutions throughout BWSH.
- Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs for Epic.
- Selects and applies appropriate learning aids and learning materials to help Epic training in order to meet business and client needs through the use of adult learning best practices and technologies
- Collects assessment and client feedback data, studies with teams to establish effectiveness of learning and development solutions, uses feedback and evaluation data to improve Epic training offerings.
- Applies technologies such as e-learning, videos, podcasts, mobile learning and social learning as appropriate for Epic.
- Evaluates learning technology solutions to ensure they are meeting the needs of Epic end users and the organization.
- Some travel is required.
KEY SUCCESS FACTORS
- Credentialed in Epic applicable application within 1 year from date of hire
- Proficient in as least one applicable Epic application (different than the credentialed application) within one year of hire.
- Ability to work with Epic end users and troubleshoot Epic application issues.
- Demonstrated customer-oriented service excellence principles.
- Ability to present and conduct training
- Advanced proficiency with word processing, spreadsheet and email software applications, LMS, incident management system and e-learning technology.
- Demonstrated excellent interpersonal communication skills, among facility customers and team members.
- Knowledge of the ADDIE process model for the training project life-cycle to include the feedback and revision loop.
- A quick learner of software and information technology and motivated to learn new applications.
- EpicCare application knowledge to expert level in order to train providers preferred.
- Knowledgeable in adult learning techniques.
- Technical writing skills.
- Comfortable working in a fast paced and constantly changing environment
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS- EDUCATION - Bachelors or Equivalent Exp
- EXPERIENCE - A minimum of 2 years experience required
