SHSMD Career Center

Summary:
Under the direction of the Technical Manager and or I.S. Director, This individual shall be assigned the following job duties: 1. Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. 2. Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. 3. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. 4. Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures. 5. Maintain documentation on all PCs in the hospital and satellite offices. 6. Set up all modems and communications software to all satellites and physicians' offices. 7. Assist the Computer Operations area when Operations personnel are not available. 8. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related) 9. Help users design their work areas to support the use of their PCs in their work environment. 10. Maintain Preventive Maintenance Program.

Other information:
Will accept three to five years experience in PC support break/fix.Able to handle some troubleshooting issues with telecommunications etc.

Responsibilities:
Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. Assess users needs. Make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures. Maintain documentation on all PCs in the hospital and satellite offices. Provide recommendations for refining the image process for all PC's, Virtual devices etc. Continue to look for best practice solutions for image and automate as much as possible for efficiency. Assists helpdesk staff with new or improved processes to address devices deployed. Will stand in and take calls at times for helpdesk when short staffed sheer volume of calls. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related)Help users design their work areas to support the use of their PCs in their work environment. Maintain Preventive Maintenance Program.

Competencies and skills:
Essential:
* Clear Communication Skills Both Written And Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Experience With Excel, Power Point, Word, Visio, Etc.

Education:
Essential:
* High school graduate or equivalent
  

Location: Hospital-Main Campus

Shift : Flexible-hours/shifts may vary depending on department needs

FTE: 1.000000  

Work Status: Full Time

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About Beebe Healthcare

Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services. Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy. With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services. Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes. Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology. Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.

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Connections working at Beebe Healthcare