SHSMD Career Center
Durham, North Carolina
Posted: 17-Mar-23
Location: Tampa, Florida
Salary: Open
Categories:
Internal Number: 23008847
Description
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Location: 14055 RIVEREDGE DR, STE 250, Tampa, 33637
The community you’ll be caring for: AdventHealth West FL Imaging
The role you’ll contribute: Imaging Registration Representative
The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.
The value you’ll bring to the team:
- Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed.
- Has patient confirm their identity when possible; cross references with database to ensure accurate MPI.
- Estimates and explains patient charges.
- Asks Medicare MSP questions to determine if Medicare is the primary payor.
- Actively participates in performance improvement and process improvement (PI) activities; offers suggestions/ideas/input.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Ability to read and communicate effectively in English
- Strong written and verbal communication skills
- 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
- Multitask proficiently, using multiple computer systems, applications and technology
- Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
- Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
- Understanding of regulatory guidelines such as CMS, HIPAA, and ACHA
- ICD-10, CPT, medical terminology
- Explains charges and payment options and programs; collects monies due at time of service
- Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
- Interpret and explain insurance benefits
- Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
- High school diploma, GED
Preferred qualifications:
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- Prior sales and/or collections experience.
- Prior experience with guest service industry particularly with a high-end hotel, airline etc.
- College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position
