All the benefits and perks you need for you and your family:
-Benefits from Day One
-Paid Days Off from Day One
-Student Loan Repayment Program
-Whole Person Wellbeing Resources
-Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Location: 10987 SHELDON ROAD, Tampa, 33626
The community you’ll be caring for: AdventHealth Medical Group West FL
The role you’ll contribute: Imaging Registration Representative
The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.
The value you’ll bring to the team:
·Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.Accounts are correctly completed
·Has patient confirm their identity when possible; cross references with database to ensure accurate MPI
·Collects proper co-pay’s and patient portions at time of service.Is firm and persistent, but pleasant in carrying out the collection responsibility
·Asks Medicare MSP questions to determine if Medicare is the primary payor
·Actively participates in performance improvement and process improvement (PI) activities; offers suggestions/ideas/input
·Introduces self to patients with name, greeting etc.
The expertise and experiences you’ll need to succeed:
·Ability to read and communicate effectively in English
·Strong written and verbal communication skills
·27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
·Multitask proficiently, using multiple computer systems, applications and technology
·Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
·Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
·Understanding of regulatory guidelines such as CMS, HIPAA, and ACHA
·ICD-10, CPT, medical terminology
·Explains charges and payment options and programs; collects monies due at time of service
·Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
·Interpret and explain insurance benefits
·Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
·High school diploma, GED
·Prior sales and/or collections experience.
·Prior experience with guest service industry particularly with a high-end hotel, airline etc.
·College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.