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University of Iowa Health Care

Iowa City, Iowa

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Fred Hutchinson Cancer Center

Seattle, Washington

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Raleigh, North Carolina

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University of Maryland Medical System

Baltimore, Maryland

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CHRISTUS Health

Irving, Texas

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CHRISTUS Health

Irving, Texas

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Duke University Health System

Durham, North Carolina

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CHRISTUS Health

Irving, Texas

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Vanderbilt Health

Nashville, Tennessee

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Vanderbilt Health

Nashville, Tennessee

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Fred Hutchinson Cancer Center

Seattle, Washington

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Penn State Health

Hershey, Pennsylvania

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Baylor Scott & White Health

Irving, Texas

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Vanderbilt Health

Nashville, Tennessee

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CHRISTUS Health

Shreveport, Louisiana

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CHRISTUS Health

Irving, Texas

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University of Maryland Medical System

Baltimore, Maryland

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AdventHealth

Celebration, Florida

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Children's Minnesota

Maple Grove, Minnesota

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Contact Center Supervisor
The Contact Center Supervisor for Quality will be responsible for the day-to-day performance of a team of Call Quality Assurance Analyst in meeting/exceeding requirements through continuous improvement. The Service Quality Supervisor will be responsible for coordinating the timely completion of Member Services call quality audits, reporting findings at the agent, team, and departmental level for all lines of business. The Service Quality Supervisor will partner with training to identify training needs and lead monthly calibration sessions. The Service Quality Supervisor will assist in the development of a strategy to execute areas of deficiency and turnaround times for correction. The Service Quality Supervisor wi


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