SHSMD Career Center

Position Summary

• Maintain, analyze, install, troubleshoot, and repair printers, computer systems, hardware and computer peripherals.
• Documents, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups

• Diagnoses hardware, software and user problems and takes remedial actions or recommends procedural changes

·         Uses performance tuning software, tools, or measuring techniques to monitor network, system, or application performance and/or capacity.

·         Monitors and enhances operating environments to ensure optimal performance.

·         Monitors, tests, and evaluates infrastructure to determine if information is being translated between programs efficiently and effectively.

·         Establishes appropriate security mechanisms and procedures including Anti-Virus software to protect the integrity of hospital’s LAN and computer systems, equipment, software, interfaces, and data.

·         Develops, implements, and maintains technical documentation/procedures to support the IT team in maintaining and enhancing LAN resources, interfaces, user problems and systems.

• Provides support with fault isolating and troubleshooting networks including Wireless Access, VPN, LAN and WAN
• Loads and configures operating systems and applications
• Has a working knowledge of networked PC's, network applications, common network protocols such as TCP/IP, Maintain operating systems such as Windows, IOS, Android, and other related peripheral equipment
• Has experience & be able to provide assistance with LAN/WAN Cabling and equipment installations, troubleshooting circuits and network equipment.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work
• Develops, implements, and maintains technical documentation/procedures to support the IT team in maintaining and enhancing interfaces, user problems and systems.
• Responsible for other duties as assigned.

·         This position requires the incumbent to carry a mobile device or pager and be on-call for IT-related emergencies.

Qualifications

Position Requirements

1. Education:  Associates Degree, or applicable certifications required, i.e.., A+, MCSE, CCNE, etc. Or comparable experience preferred but not required

 

2. Experience:  The ability to learn is absolutely required.  Two (2) years’ work in a     

        LAN/WAN environment strongly required.

 

3. Special qualifications:  A+ or equivalent hardware and software experience required.

 

About Southwestern Medical Center

Connections working at Southwestern Medical Center