JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Members calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines. MINIMUM QUALIFICATIONS:1. Education/Specialized Training/Licensure: High School Diploma or GED equivalent2. Work Experience (Years and Area): One (1) year member/customer service experience in a call center or in a face to face setting. 3.