SHSMD Career Center

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: _, Shift: Day, Schedule: 8am-5pm

Bilingual skills (English/Spanish) preferred

 

Position Summary

The Financial Counselor is responsible for validating insurance and financial information by skillfully interviewing patients about financial resources. The Financial Counselor makes arrangements for payment from identified resources including Medicaid eligibility processing, or other community resources. Determines patient’s ability to pay based on an assessment of assets and liabilities and negotiates payment arrangements and/or qualification for alternative funding sources or charity. Where appropriate, follows-up on identified Worker’s Compensation or potential third party liability cases. The Financial Counselor liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for hospitals and acts as patient financial advocate in resolving patient liability. This is a senior position working under limited supervision requiring an understanding and sensitivity to confidential patient and family financial situations and special individual needs.

This position requires interpretation of information relating to regulatory and statutory requirements, ability to adjudicate insurance benefits and coverage and interpret viability of financial assistance programs. Independent decisions are required within the scope of responsibilities including authorization of payment means or sources, which impact sources of revenue. Major decisions are subject to review and approval beyond predetermined limits. Internal contacts are with Utilization Management, Patient Accounts, Patient Registration, hospital staff, and management. External contacts include patients/patients families, physicians and staff in offices, insurance companies, and state and local agencies

Requirements

• One (1) year of business or college course work
• National Association of Access Management Certification preferred
• Completion of a medical terminology course or proficiency preferred
• Minimum three (3) years health care related healthcare collection, financial counseling or billing experience required
• Patient Registration experience required

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 10 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2021
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $16.04 - $22.46 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Position Type: Part time - Per Diem
Primary Shift: Day
Work Schedule: Day

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