SHSMD Career Center

PRN- Call Center Rep

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN- As Needed

Shift: 1^st- Days

Location: 210 MARIE LANGDON DRIVE, MANCHESTER, 40962, KY

GENERAL SUMMARY:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment.  Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.  Follow schedule rules as established by department and providers.  Complete medical records request as required.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

·           Communicates in a cordial, professional manner with patients via phone.

·           Complete patient cases for incoming callers to appropriate department / providers.

·           Log all patient communication within patient chart during or after patient call.

·           New patient registration (inputting demographic information, insurance information, etc.).

·           Must have medical knowledge as it relates to patient coordination of care.

·           Collaborates with provider offices to monitor utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner.

·           Improves positive patient satisfaction outcomes be assuring that all quality measures are met in regard to our patients’ experience.

·           Updates computer referring physician data base.

·           Works with online scheduling system and EHR.

·           Verifies patient data and insurance to ensure it is updated for accurate billings.

·           Handles patient concerns or refers to administration appropriately.

·           Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.

KNOWLEDGE AND SKILLS REQUIRED:

Individuals must possess the following knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·       Proficient with computer programs: Email, Word, Skype Business.

·       Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.

·       Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi-task.

·       Ability to deal with data that is of a sensitive and confidential nature.

·       Ability to work independently and in a team environment.

·       Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.

·       Excellent verbal and written communication skills.

·       Knowledge of insurance verification and plans.

·       Posses a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs.

EDUCATION AND EXPERIENCE REQUIRED:

·       High School Graduate or Equivalent

·       Previous customer service experience.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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