SHSMD Career Center

Business Office Supervisor AdventHealth Sports Medicine & Rehab - Innovation Tower

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One
• Career Development and Growth Opportunities
• Whole Person Wellbeing Resources
• Debt-Free Education (Certifications and Degrees without out-of-pocket tuition expense)
• Be part of a Team of Winning Care that supports  Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT Days - 40 hours

Shift: Monday - Friday 8:30a-5:30pm

Location Address: 265 E ROLLINS ST, Orlando, 32804

The value you’ll bring to the team:

• Accountable for day-to-day functions of all areas of registration and patient accessibility and flow. Ensures all patient 
  accounts are created (and have authorization), in a timely manner with appropriate follow up for account completion and 
  professional up-front collections in all registration areas. Identifies problems proactively for expedited resolution. 
• Supports department and team by ensuring patients are registered through system protocols accurately and timely. Assists 
  with registration, as needed. Accountable for flexing schedule as needed to cover staffing gaps. May perform cashiering 
  functions and other duties as required.
• Ensures team success in meeting and exceeding stated monthly collection goals. Holds staff accountable for individual 
  goals set by management and department. Provides encouragement, education, and training to motivate team members in 
  collections. Ensures proper price estimation tools are utilized to aide in upfront collections.
• Reviews and communicates  all collection reports, in a timely manner, to team and follows up with team members as needed.
• Consistently ensures  team members understand the importance of clear and thorough financial and insurance assessments, as well as, accurate 
  demographic and insurance information
• Works closely with clinical partners Works closely with clinical partners and physicians to ensure patients' full Plan of 
  Care is approved, authorized and scheduled. Serves as the "supervisory"/first point of contact for consumer inquiries or 
  complaints to provide optimal support and resolve challenges that may arise.
• Communicates to clinical partners when  registration or scheduling delays occur and ensures all steps are taken to educate team on how to avoid future delays
• Provides team members with tools and training needed to meet accuracy standard goals, minimize department 
  registration errors, rejections, and avoidable denials.
• Monitors work items and task lists for timely completion. Trains and assists team with strategic scheduling to successfully meet budgeted volume and visit goals
• Communicates staffing needs with manager. Provides continual coverage, as required, to offer prompt patient service 
  and be available for various registration needs. Limits use of overtime by monitoring productivity and adjusts staff as 
  necessary based on volume. Communicates budget information to team and engages team in ways to reduce cost and 
  create efficiencies
• Ensures employee performance and attendance documentation is current and accurate. Presents written and verbal 
  directions to employees to ensure they are well-informed about their job requirements.
• Provides feedback for employee performance evaluations while adhering to Hospital and regulatory evaluation guidelines. Identifies problems proactively to expedite resolution offering training whenever needed
• Ensures the team meets patient satisfaction and employee engagement scores and goals set by OP Sports Med and 
  Rehab. Follows up on patient concerns with employees, when applicable.
• Promotes an atmosphere of open communication for staff at all times and encourages team to give ideas and feedback. Conducts break out meetings and is able to tie back department initiatives to the AdventHealth vision statement
• Adheres to HIPAA regulations by verifying pertinent information to determine caller or visitor authorization level 
  before releasing account information

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelor's degree in Health Services Administration or other related medical or business field OR equivalent 
  healthcare experience
• One-year team lead or supervisory experience within healthcare and/or related field
• Two years in Patient Access/Patient Financial Services Department or related area (registration, finance, 
  collections, customer service, medical office, contract management)

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

Connections working at AdventHealth