DescriptionSummary:This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan.Responsibilities: Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional mannerRecords all contact with customers, both verbal & written in the current MIS systemRequired to assist in training/re-training new and current employeesMaintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a cle