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Credit and Collections Rep
To serve as a resource to patients regarding all billing questions and facilitate the resolution of open accounts whether by patient payment, charity care or bad debt. RESPONSIBILITIES Assists all patients in a professional and courteous manner regarding hospital billing questions or inquires. This may also include visiting patients who are an inpatient. Prepares accounts to be sent to an outside collection agency using the Affinity system. Works directly with collection agencies in reporting patient or insurance payments and assists with questions they may have regarding account issues. Works on the self pay reports daily to address patient issues, concerns,
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