Overview

Responsible for providing reliable, effective, and efficient client-side computing environments across all WakeMed locations. Provides input to the current architecture, planning, and maintenance strategies of the enterprise desktop, Virtual Desktop Infrastructure (VDI), and mobile device environments. Executes and maintains best practices for desktops, laptops and clients including but not limited to system image management, software deployment, application packaging process deployments, patch management, inventory management, compliance reporting, license auditing and device naming convention. Provides tier 3 technical support to the Desktop and Client Services Technicians and closely collaborates with Service Desk and Infrastructure teams.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable
Education

High School Diploma or Equivalent Required Associate's Degree Information Technology Preferred Associate's Degree Computer Science Preferred
Experience

6 Years Information Technology - Technical Support Required

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