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Guest Services Manager
OverviewThe Manager of Guest Services will oversee the daily operations of our guest services team, ensuring excellence in customer service and operational efficiency across all areas of responsibility. This role includes oversight of daily operations for the Raleigh E-Tower portals of entry, Heart Center portal of entry, Surgical/Critical Care Waiting, C elevator desk, and other locations as assigned. This position serves as site supervisor for specialty services such as Guest Ambassadors and music programs, in collaboration with Volunteer Services. The Manager assists the Director of Guest Services as assigned with additional responsibilities. Guest Experience Leadership: Oversee guest interactions, ensuring prompt resolution of any issues and appropriate service
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