SHSMD Career Center

The Emergency Department (ED) RN Case Manager is responsible for establishing, coordinating and maintaining the process to increase patient throughput to the most appropriate level of care while facilitating interdisciplinary care across the continuum for the ED. The Case Manager collaborates with the patient and/or family, multidisciplinary team, physicians, community partners, and payers to ensure the patient's progress and level of care are appropriately determined. The RN Case Manager has well developed knowledge and skill in patient status in the inpatient and outpatient settings and collaborates with other case managers, social workers, Patient Access, physicians and administrative leadership in the ED to determine the appropriate level of care. The RN Case Manager also has a robust understanding of services and resources outside of the hospital that would be of benefit to the patient and initiates referrals as indicated. This work includes patient assessment and management, resource management, identifying patients appropriate for admission, observation or outpatient status, care facilitation, discharge planning with referrals to all levels of care, and other duties related to the defined population.