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IT Help Desk Associate
Job Description: Christiana Care is seeking a talented Customer Service Center Associate (IT Help Desk), to provide basic level technical support and troubleshooting for all PC hardware, Mobile devices, software, and peripherals used throughout the Health System. Must maintain a consistent high level of quality on a consistent basis, ensuring all details of incidents and service requests are met within defined and documented Service Desk SLA's. This is a call center position that will require being at your desk taking calls/web inquiries. Responsibilities: Consistently adheres to defined Service Desk processes and procedures Effectively manages time to attend to the intake queues to minimize wait time and resp


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