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Details
Posted: 23-Apr-26
Location: Marina Del Rey, California
Categories:
Operations
Internal Number: 151868526
Description
Join UCLA Health’s Marina del Rey Immediate Care, a high-performing, patient-centered clinic serving the Westside community. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member’s contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You’ll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.
- Communication: Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
- Resource Coordination: Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
- Financial Management: Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
- Compliance & Quality: Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
- Patient Experience: Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
- Team Leadership: Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
- Clinic Operations: Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.
Qualifications
- A minimum of 2 years of Supervisory / Management experience
- Skill in analyzing information, problems, situations and procedures to define objectives, identify pattern and formulate conclusions
- Skill in planning, preparing and analyzing complete revenue and expenses budgets
- Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health and effective communication with staff, faculty and the general public in conveying information to varying organizational levels
- Working knowledge of University policies and procedures to appropriately manage accounting systems, cashiering, risk management and personnel.
- Previous demonstrated expertise in managing patient services and nursing staffing
- Skill and experience in developing Quality Improvement plans to include using the Lean Process (A3)
- Knowledge of Title 22, JCAHO, CDPH (CLIA and Radiology) and NCQA guidelines
- Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
- Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
- Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
- Ability to work independently and follow through on assignments with minimal direction and supervision
- Ability to adapt and implement frequently changing procedures
- Knowledge of medical terminology
- Knowledge of health system registration procedures.
- Knowledge and familiarity with the Department and Health System computer systems, including scheduling procedures in the appropriate computer system
- Basic mathematical skills to compute discounts in billing and prepare all billing/payment reports accurately
- Ability to be courteous, professional, and diplomatic in any given situation, particularly with patients who are anxious and agitated.
- Ability to be flexible with working hours given adequate notice and ability to work weekends are required by the assigned practice(s)
More Jobs from This Employer
https://careers.shsmd.org/jobs/22222346/practice-manager-marina-del-rey-immediate-care
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