UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Administrator for Access Training Design is responsible for designing, developing, and continuously improving formalized training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role leverages structured instructional design methodology to create scalable, competency-based learning programs that enable call center agents, supervisors, and performance coaches to execute with accuracy, efficiency, and confidence. The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders and clinical stakeholders to ensure training aligns with workflow governance, standards, and organizational access strategy. This individual serves as the architect of access learning infrastructure, translating operational complexity into structured, measurable development training modules and programs. 

$41.28- $88.51